**Source URL:** https://quality.veevavault.help/en/gr/12369/index.md

# Distributing Legacy Controlled Copies (QualityDocs)

QualityDocs Vaults provide special rules and fields in addition to standard document download functionality in order to support generation, distribution, and tracking of controlled copies. All controlled copies that you generate in Vault have a unique **Controlled Copy ID** field. Your Vault may also apply specialized overlays or attach/omit signature pages on the content when you download controlled copies. For documents in a given lifecycle state, there may be none, one, or many controlled copy actions, for example, _Request Laboratory Reference Copy_ and _Request Facility Posting Copy_.


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      <p><strong>Note</strong>: The functionality in this article refers to legacy controlled copies. See <a href="/en/gr/50013/">Working with Extensible Controlled Copies</a> and <a href="/en/gr/50292/">Extensible Controlled Copy Configuration</a> for information on working with and configuring Extensible Controlled Copy in QualityDocs Vaults.</p>
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## Enabling Controlled Copy

For you to distribute a controlled copy for a document:

  * An Admin must have <a href="/en/gr/12339/">configured at least one controlled copy user action</a> for the lifecycle state that your document is in.
  * You must have the _Distribute Controlled Copies_ <a href="/en/gr/2572/">permission</a> for the document.

## How to Request Controlled Copies

To request and distribute a controlled copy:

  1. From the **Actions** menu for a document, select a controlled copy action. These actions may not contain "controlled copy" in the name.
  2. Optional: In **Requested For**, select the Vault user for whom the controlled copy is intended. Either this field or **Audience Details** is required.
  3. Optional: In **Audience Details**, select or enter the details for the intended audience for the controlled copy, for example, an office location or a department name. Note that while either this field or the **Requested For** field above is required, both may be specified together.
  4. In **Reason or Justification**, select or enter the reason why you are requesting the new copy.
  5. In **Number of Copies**, enter the number of controlled copies you wish to distribute. Note that an Admin must configure the user action to allow multiple copies at a time for this option to display.
  6. Click **Download**. If you requested more than one controlled copy, Vault asynchronously generates a ZIP file containing the requested copies. The ZIP file also includes a manifest PDF file with request details including document names, versions, any encountered errors, and the requestor's name. You can download the file from your **Notifications** page.

### Distribution Reports for Multiple Controlled Copies

When you request multiple controlled copies, Vault generates a unique _Controlled Copy ID_ and log in a distribution report. Vault numbers _Controlled Copy IDs_ sequentially in distributions reports for easy tracking. If an error occurs while preparing a set of controlled copies, Vault reserves the _Controlled Copy ID_ and will not use that number. Distribution reports also include a _Package ID_ that identifies the controlled copies requested by a single user.

## Generate Controlled Copies Bulk Action

To request controlled copies via bulk action, see <a href="/en/gr/18822/#generate_controlled_copy">Using Bulk Document Actions</a>.

## Troubleshooting Downloads

If you use Internet Explorer and the Vault website is not a "trusted site" in your Internet Explorer settings, your browser asks whether to download the document. In some versions of Internet Explorer, the page refreshes after you allow the action. In these instances, Vault logs the controlled copy as requested, but not downloaded. If this occurs, you must request a new controlled copy and indicate the previous one as recalled. (Use a Distribution-type report to mark copies as recalled. See <a href="/en/gr/3614/">Viewing Reports</a>.) To prevent this, we recommend that all users of controlled copy functionality add Vault (`*.veevavault.com` and `*.veeva.com`) to your browser's trusted sites list.