Working with Quality Automated Language Translation (QMS)

Vault can automatically translate data from text fields on a Complaint, Complaint Intake, Complaint Quality Event, or Medtech Complaint Quality Event record when you change the lifecycle state or run a user action on a record. Quality Automated Language Translation expedites complaint intake and processing in order to ensure that complaints are triaged quickly.

Quality Automated Language Translation Process

Depending on your Vault’s configuration and your organization’s processes, the steps to translate a record might include the following:

  1. When creating a Complaint, Complaint Intake, Complaint type Quality Event, or Medtech Complaint type Quality Event record, set the Translate Record field to Yes. If the target language is a language other than English, select the applicable language from the Target Language drop-down.
  2. Depending on your Vault’s configuration, run the Translate Record user action or move the record into the lifecycle state in which the record is translated. If the action runs successfully, Vault does not send a notification. If errors occur when the action runs, Vault sends an email and Vault notification with details of the errors. Your Admin’s configuration determines who receives these notifications.
  3. Verify the translated field data and edit as needed.
  4. If translatable field data is added or updated after running the action, you can rerun the action to update the data in the corresponding translation fields.

To use Quality Automated Language Translation, your Admin must grant you the following permissions:

  • Edit permission on the target object record, including the Translate Record field and all source and target translation fields
  • View permission for the Source Language object control and the Target Language object control on the target object if these object controls are configured on the target object layout